Privacy Policy

Last updated: 30 March 2026

Kelser Advisory Pty Ltd (ABN 11 205 865 543) ("Kelser Advisory", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (kelseradvisory.com.au) or engaging our services, you consent to the collection and use of your information as described in this policy.

1. Who We Are

Kelser Advisory provides strategic business advisory, workflow automation consulting, HCM (Human Capital Management) advisory, vendor and commercial review, and related consulting services to Australian small and medium enterprises (SMEs). Our services fall within ANZSIC classification 6962 — Management Advice and Related Consulting Services.

Our registered business contact details are:

• Business name: Kelser Advisory
• Entity: Kelser Advisory Pty Ltd (ABN 11 205 865 543)
• Email: [email protected]
• Phone: 0401 903 664
• Website: kelseradvisory.com.au

2. What Personal Information We Collect

We may collect the following types of personal information:

• Your name, job title and business name
• Contact details including email address and phone number
• Business address and location
• Information you provide through enquiry forms, discovery call bookings or direct communications
• Information shared with us during the course of a consulting engagement
• Website usage data (see Cookies section below)

We do not collect sensitive information (as defined by the Privacy Act) unless it is directly relevant to the services you have engaged us for, and we will always obtain your consent before doing so.

3. How We Collect Your Information

We collect information in the following ways:

• Directly from you when you contact us via email, phone, a website form, or LinkedIn
• When you book a discovery call or engage our services
• Through the ordinary course of providing consulting services
• From your publicly available business information (e.g. LinkedIn, ASIC, your website)
• Automatically via website analytics tools (see Cookies section)

4. Why We Collect and Use Your Information

We use your personal information to:

• Respond to your enquiries and communicate with you
• Provide and improve the advisory and consulting services you engage us for
• Send you relevant information about our services (you may opt out at any time)
• Meet our legal and compliance obligations
• Maintain business records
• Improve our website and service delivery

We will not use your personal information for any purpose that is unrelated to our services without your explicit consent.

5. Disclosure of Your Information

We do not sell, rent or trade your personal information. We may share your information with:

• Trusted specialist partners in our network (e.g. accountants, lawyers, IT providers) where you have engaged us to make a referral or introduction on your behalf — we will always inform you before doing so
• Service providers who support our business operations (e.g. email platforms, CRM software such as HubSpot) — these parties are required to handle your data in accordance with applicable privacy laws
• Regulatory or law enforcement bodies where required by law

We will not disclose confidential business information shared with us during a consulting engagement to any third party without your explicit consent, except where required by law.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. Your information may be stored using cloud-based tools including Microsoft 365 and HubSpot, which maintain their own security standards and privacy frameworks. We encourage you to review the privacy policies of these platforms.

We retain personal information only for as long as is necessary for the purposes described in this policy, or as required by law.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to collect information about how visitors use the site. This may include pages visited, time on site and general location. This data is used in aggregate form to improve the website and is not linked to identifiable individuals. You can disable cookies through your browser settings, though this may affect your experience of the site.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate or out of date
• Request that we delete your information (subject to any legal obligations to retain it)
• Opt out of receiving marketing communications at any time
• Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe, and no later than 30 days.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Links to Third-Party Sites

Our website may contain links to third-party websites including LinkedIn. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update noted at the top of this page. Continued use of our website or services after any update constitutes acceptance of the revised policy.

For any privacy-related questions, please contact: [email protected]